Decagon is a leading innovator in AI customer support agents that enhances the quality of customer interactions and empowers customer support team leaders with unparalleled visibility into their operations. Decagon’s generative AI leverages advanced natural language processing and machine learning techniques to simulate human empathy, comprehension, and adaptability. This enables its AI agents to hold more meaningful conversations, handle complex queries, and provide personalized support that closely mirrors human interactions.
Decagon has raised $65 million in a Series B funding round led by Bain Capital Ventures with participation from Elad Gil, A*, Accel, BOND Capital, and ACME Capital. In total, the company has raised $100 million to date.
Decagon, San Francisco, California, United States, was founded in 2023 by Ashwin Sreenivas and Jesse Zhang. “AI is often seen as destroying jobs, but at Decagon, we believe the opposite. Our AI agents are enhancing jobs, not replacing them,” said Jesse Zhang, CEO of Decagon. “In a few years, every company will have AI agents running their customer experiences. Customer support staff are no longer fielding routine tasks; they are now becoming AI managers — configuring, training, and overseeing the AI agents that handle repetitive work.”
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